Privacy Policy

Garry & Warren Smith HSV is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Garry & Warren Smith HSV manages personal information. It is structured as follows:

Personal information Garry & Warren Smith HSV collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Garry & Warren Smith HSV and complaints
Changes to Privacy Policy

1. Personal information Garry & Warren Smith HSV collects

The main types of personal information Garry & Warren Smith HSV collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Garry & Warren Smith HSV such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Garry & Warren Smith HSV's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Garry & Warren Smith HSV's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Garry & Warren Smith HSV's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Garry & Warren Smith HSV.

Garry & Warren Smith HSV collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Garry & Warren Smith HSV keeps of telephone calls, or emails received, or messages sent to Garry & Warren Smith HSV or posted on Garry & Warren Smith HSV's pages on social media);
Garry & Warren Smith HSV's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Garry & Warren Smith HSV collects personal information in connection with running its business directly from the individual concerned. On occasion Garry & Warren Smith HSV may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Garry & Warren Smith HSV stores personal information in electronic and paper form.

Garry & Warren Smith HSV uses and discloses personal information as follows:

to source vehicles and sell them to Garry & Warren Smith HSV's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Garry & Warren Smith HSV's customers and prospective customers;
to obtain products, services or information from Garry & Warren Smith HSV's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Garry & Warren Smith HSV knows about them);
to operate and manage Garry & Warren Smith HSV's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Garry & Warren Smith HSV. For example, Garry & Warren Smith HSV may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Garry & Warren Smith HSV also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Garry & Warren Smith HSV uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Garry & Warren Smith HSV uses in the operation of the computer program is browsing history on Garry & Warren Smith HSV's websites, name, contact information, and other information you may input into Garry & Warren Smith HSV's websites. The level of human oversight Garry & Warren Smith HSV provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Garry & Warren Smith HSV's staff.

4. Cookies

Garry & Warren Smith HSV uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Garry & Warren Smith HSV's web server. Garry & Warren Smith HSV may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Garry & Warren Smith HSV's platforms and those social media platforms. Garry & Warren Smith HSV's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Garry & Warren Smith HSV's website.

5. Links to other websites

Garry & Warren Smith HSV's website may contain links to third party websites. Garry & Warren Smith HSV does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Garry & Warren Smith HSV and do not wish to receive these communications from Garry & Warren Smith HSV in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Garry & Warren Smith HSV.

7. Overseas transfers

Garry & Warren Smith HSV's website/s are hosted in Australia. On occasion, a third party service provider Garry & Warren Smith HSV engages or that Garry & Warren Smith HSV is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Garry & Warren Smith HSV holds about them by contacting Garry & Warren Smith HSV during business hours on 03 8574 0000 or via the contact page.

Garry & Warren Smith HSV may require an individual making a request to verify their identity before processing their request.

Garry & Warren Smith HSV will aim to respond to all requests promptly and within 30 days.

Garry & Warren Smith HSV may refuse a request where permitted or required by law. Garry & Warren Smith HSV will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Garry & Warren Smith HSV and complaints

If you have any queries, concerns or complaints about how Garry & Warren Smith HSV handles your personal information please contact Garry & Warren Smith HSV during business hours on 03 8574 0000 or via the contact page. Garry & Warren Smith HSV may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Garry & Warren Smith HSV can understand the nature of your concern. In most cases, Garry & Warren Smith HSV will ask that you put your request in writing.

Garry & Warren Smith HSV takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Garry & Warren Smith HSV's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 8574 0000
Mailing Address: 1575 Dandenong Rd, Oakleigh, VIC, 3166

10. Changes to Privacy Policy

Garry & Warren Smith HSV may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.